XUTE are committed to providing the highest quality product and the most friendly customer-service support to our customers and understand that our success can only be achieved from your complete satisfaction.       

 

Cancellation
We accept order cancellation before the product is shipped. If the order is canceled successfully, you will get a full refund. We cannot cancel the order if the product is already shipped out.

 

Returns
We accept the return of products. Customers have the right to apply for a return within 30 days after the receipt of the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

We will take charge of the shipping cost about the return product under the seller's reasons such as quality problems.But If it is your own subjective reasons (such as wrong order, not wanting), you need to bear the return shipping costs by yourself.

Please be sure to keep your return shipping certificate and tracking number, and email us at support@onexute.com when returning the goods.

Customers will only be charged once only for shipping costs (includes returns); No restocking fee will be charged for the return of a product.

  

Refunds
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If your refund application is approved, then your refund will be processed. Your refund will automatically go back to the original form of payment used for the purchase in several days.

 

Clearance Sale 'All Sales are Final' Policy
All items enoted as clearance sale are not eligible for return, refund or exchange and returns will not be accepted. XUTE's warranty for covered products will still apply.

  

Late or Missing Refunds
If you haven’t received a refund yet, first please check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@onexute.com.

 

Date of Receipt and Return Window Period
The date of receipt used to calculate the return window period is based on the actual day of Signed date shown in the logistics information. If you miss the return window as a result of late delivery or incorrect information displayed on the logistics platform, please contact our customer service team for assistance.

 

Non-returnable Items
1. Items that will depreciate in value once used.
2. Items that cannot be returned intact i.e. in its original condition with all accompanying accessories and trademarks.
3. Items not purchased from onxute.com
4. Items that have quality issues as a result of unauthorized repairs, misuse, negligence, water damage, modifications, or improper installation, or items with the label, device serial number, or security label torn or altered.
5. Items with information inconsistent with that on the warranty certificate.

 

Other Rules of Return
1. Items must be returned along with any accompanying free gifts for a full refund.
2. Carefully inspect your purchase at the time of receipt. If the packaging or item is damaged, and you would like to reject receipt of the package, please inform the delivery personnel immediately. If you discover any defects after confirming receipt of your item, you may be required to provide a photo and video of your purchase for verification.
3. XUTE reserves the right to issue a refund without a return of the item.
4. XUTE will provide a return shipping address, and you provide and pay for your own mailing label.
5. Returned items must be returned with all accompanying accessories.
6. XUTE will assume responsibility of returned items upon their arrival at the designated place.

 

Please contact our Customer service at support@onexute.com to get the return address.