COVID-19 Notice: Our shipping times may be longer than indicated as changing COVID-19 restrictions affect delivery services. Know that our fulfilment teams continue to send product daily as we take extra precautions to ensure their safety. Thank you for your patience and understanding.

Shipping

XUTE offers Site-Wide Free Shipping and Free Taxes. We work with well-known delivery companies such as UPS, DHL, USPS, and Canada Post, Amazon Logistics US UK, FR DE, Royal Mail, etc.

⚠ Update March 31, 2022

Due to the current global shortage of Raspberry Pi, our logistics has been delayed. Our delivery time will be extended. When you order Raspberry Pi products, please order the corresponding specifications according to your region, otherwise we need to ensure that there is stock in stock before we can deliver it to you. Usually the delivery time is 10 days later.When we have stock, we will ship within 2-5 days.

Delivery time and freight are as follows:

Shipping Region	Shipping Charge	Shipping Method	Estimated Delivery Times
United States	/	Standard	3-12 days
Canada	/	Standard	3-12 days
Europe	/	Standard	3-12 days
United kingdom	/	Standard	3-12 days
Australia	/	Standard	3-12 days
Other Regions	Need specific evaluation	Standard	3-12 days

 

*Due to COVID-19, there may be shipping delays that will impact delivery times. Please be patient with the local customs and shipping providers in your country. Thank you for your understanding.

 

How are customs duties and import taxes handled?

All cross-border shipments are to pass through the customs clearance. The customer is responsible for all customs duties and import taxes. Customs duties and taxes vary in different countries. All cross-border shipments are to pass through the customs clearance. The customer is responsible for all customs duties and import taxes. Customs duties and taxes vary in different countries.

XUTE is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.

The tariff is paid by Customers. Please be assured that we will inform the customer of the approximate tariff by email in advance before delivery. 

 

Warranty

Warranty Promise
XUTE is committed to providing the highest quality products and the most friendly customer service support to our customers. It is our sincere belief your 100% satisfaction is our only way to success.

30-Day Money Back Guarantee
It is our priority to make sure your 100% satisfaction with your purchase. If you are dissatisfied with your purchase for any reason, you can return it/them to us within 30 calendar days of receipt of item(s).

12 Month Replacement Warranty
We will, at our discretion, replace or refund any product that proves to be defective.

Lifetime Support Guarantee
We will provide lifetime support for all our products. Our customer service experts will be happy to answer any questions and offer efficient assist.

Reliable and friendly customer service

Online chat customer service is available and we are ready to respond within a 24-hour time frame.

For XUTE products, please contact us at support@onexute.com for more details.